Please reference the chart below to help guide you to the correct department you wish to connect with. The number is (800)486-0550. In addition upon selecting Option 4 for technical support you may select the first available representative, dial into the area where you are working, or the individual you wish to speak with. If the line or individual is busy you can leave a message and the individual or first available person will return your call as soon as they are available. You may dial through these options without listening to the recordings, which will save you time. It is our goal that this will improve our service to you and expedite the time for you to get the service you desire from us.
FAST PASS IS NOW AVAILABLE WHEN CALLING: 1-800-486-0550. Fast Pass gives you the choice of either waiting for a Customer Care Representative to take your call, or leaving a message for a representative to give you a call back when finished with their customer call in the same order the call was received.
|Option 1||Homeowners calling about Carrier, Bryant or Payne Products|
|Option 2||Residential Equipment, Parts & Supplies & orders|
|Option 3||Commercial Equipment, Parts & Supplies & orders|
|Option 4||Technical Support|
|Option 5||All warranty related items|
|Option 6||Credit for All Account Related Questions|
Our on-call numbers are listed below:
Most after-hour emergency orders will have a $100/order fee added.
Contact our Commercial Quick Connect at: [email protected] 877.542.5802.
Contact your Territory Manager or local Branch Manager for information and credit application.
Registered Carrier and Bryant dealers have 4 options for advertising resources:
Log into www.hvacparters.com and register as a user.
You may contact HVAC Partners
Ready to get started? Learn More.
View FAQs here.
Apply for credit here
Provide a current government issued ID, trade license, and non-tax documentation (if applicable)
Register for an account with CE here and our Customer Care team will be in contact regarding next steps.
YES! Save Time: Process Warranty Online, Learn More. Warranty processing two ways, now you can perform all of your Carrier, Bryant, and Payne warranty-related tasks online from either our Website or Mobile App. Skip the phone call and process warranty claims when it's convenient for you. Try it now!
Effective September 11, 2017, CE South Central will assess a $50 handling fee for each manual SCA submitted for processing. For more information click here
YES! You can use the CE App and warranty look up to check the status of the warranty on a unit and see the warranty history. This can be very valuable if you are not familiar with the unit you are servicing to see what others may have repaired in the past
Yes you can! Contact our technical support group 1.800.486.0550 Option 4 and request a Zoom meeting. This app is available for most smart phones, iPads, and tablets. You are responsible for your personal data plan. If connected to a Wi-Fi network there is no charge for your data usage. You will need access to your email as the Customer Assurance Manager will need to send you a meeting request. Once you are connected you can show the representative the job you are working on and they can assist in troubleshooting with you. It’s like having the technical support representative in your pocket. Currently there is no charge for this service, if your company qualifies for complimentary technical support, otherwise it is just the cost of the call.
To better serve our dedicated customers, Carrier Enterprise has implemented a process to allow complimentary telephone technical support to these customers while still providing support to all customers through a fee-based process. Effective immediately, when calling 1-800-486-0550 and choosing Option 4 for technical support, you will be asked for a six-digit code (your account number). The counter personnel or your TM can provide this to you if you do not have it. Upon entering your account number, if your company qualifies for complimentary technical support, you will be transferred to the first available representative. You will be given three attempts to enter a valid code or you may enter “2” at any time. If your code is not recognized, you enter “2” at the previous menu, or your company does not qualify for complimentary technical support, you will have the opportunity to purchase telephone technical support for a fee of $75.00, to be paid by credit or debit card. Once this is paid, your call will be transferred to the next available technical support representative. If the representative needs to call you back to complete the assistance, there will be no additional fee. Sincerely, Carrier Enterprise Management Team
YES! You can use the CE APP to find Product Data, Installation Manuals, Application Guides and much more.
Contact CE Connect at [email protected]
Yes, our CE Contractor Assist app is a valuable resource in the field. It is available for iOS and Android and can be downloaded via Google Play or the iTunes App Store. Click here for more information.
You need to have a user id and password set up to see pricing on our website. You can sign up here and one of our associates will contact you to complete your registration. Once you are registered you will be able to see your unique pricing as well as product on hands at your local branches.
Contact you’re TM or Store Manager or you may request training by emailing: [email protected]